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Frequently Asked Questions

Below is a list of our most frequently asked questions. To view an answer, simply click on the relevant question.

How do airport transfers work?

For many holiday makers, getting to their Broadbeach accommodation will involve airport transfers (shuttle service) from either the local Gold Coast airport at Coolangatta, or the Brisbane airport terminals. The trip involves time and expense that has to be considered in any holiday planning as transfer services are not included in the accommodation package.

Airport transfers generally consist of four (4) options, namely the Airtrain service, motor coach, limousine and taxi cabs (Coolangatta only). The accommodation reservations desk will be able to advise the best options and can usually assist with airport transfer bookings for you.

Airtrain Connect

This combined rail and road service connects Brisbane and the Gold Coast and Broadbeach holiday makers will disembark at Robina station. Rail platforms are located at the front of the Brisbane airport terminals and the service runs every 15 minutes from Brisbane and every 30 minutes from the Gold Coast.

There is a choice of a either a door-to-door ticket where the road portion of the transfer uses sedan limousines or alternately, the use of taxi cabs to and from the accommodation and Robina Station. Airtrain tickets can be booked in advance via their website and can also be purchased at the station.

[visit website for prices and timetables]

Motor Coach Shuttle Services

Mini coaches provide an airport "meet 'n greet" service at both Coolangatta and Brisbane and are the most common method of airport transfer. The service provides a drop-off at the front door of the accommodation property. Vehicles are usually fitted with a trailer for any surplus luggage.

Travel times to Brisbane Airport are approximately 2 hours from central Gold Coast and Broadbeach area. Tickets need to be booked in advance and a minimum of 48 hours notice is recommended.

For more information about motor coach transfers, we recommend a visit to:

Con-x-ion [visit website for timetables and prices]

Limousine Services

For for personalised service or that special occasion, there is the option of a chauffeur driven limousine. Choice of vehicles range from a Rolls Royce, stretch limo to corporate sedan. Limousines are available from both Brisbane and Coolangatta airports and need to be booked well in advance.

Suggested limousine companies are:

Sovereign Limousines [visit website for vehicles and prices]
Quicksilver Limousines [visit website for vehicles and prices]

Car Rentals

Renting a car for your Broadbeach holiday? Pick-up your rental car from the airport when you arrive and save the cost of airport transfers. All the major rental companies are represented as well as a broad cross section of local companies offering everything from open top sports buggies to luxury sports cars. Many Gold Coast based rental companies will provide a Brisbane airport pick-up and drop-off.

Your accommodation provider will be able to assist with your rental car bookings and may have a preferred company they can recommend.

How far away are the major Gold Coast attractions?

How far? How long?
Gold Coast Airport 25 km 25 mins
Brisbane Airport 78 km 60 mins
Surfers Paradise 3 km 5 mins
Brisbane City 70 km 45 mins
Dreamworld Theme Park 35 km 35 mins
Movie World Theme Park 30 km 30 mins
Sea World 10 km 10 mins
Wet n Wild Water Park 30 km 30 mins
Currumbin Wildlife Sanctuary 20 km 20 mins
Gold Coast Hinterland 20 km 25 mins
Patrolled Golden Beaches 0 m 0 mins

What are the season dates?

High Season is the Xmas - New Year holiday period, usually from around the 20th Dec. to 20th Jan. but dates will vary between different properties. It's recommended that you book at least 4-5 months in advance for the high season.

Mid Season is usually the September - October school holidays and the Easter long week-end. Some properties also include the June - July school holidays. Book at least 3-4 months in advance. Mid season rates sometimes apply to special events such as the The Armor All Gold Coast 600 motor race carnival.

Low Season is all other dates. There is usually no shortage of vacancies during the low season periods but booking 45-60 days in advance is strongly recommended. There are numerous festivals, events, conferences, conventions etc throughout the year that result in increased demand for Broadbeach accommodation.

Why do I need to book early?

The Gold Coast is renowned for the apartment blocks and resorts that extend along the whole length of the coastline. It's a common mistake to assume there is plenty of accommodation available and the need to book early is a myth.

The most common reason why holiday makers fail to secure a booking, or miss out on their preferred accommodation, is that their enquiry was made too late.

The Broadbeach accommodation available for casual holiday bookings is limited for the following reasons.

  • As much as 60% to 70% of the visible accommodation is occupied by permanent residents.
  • Many holiday apartments are pre-booked for the following season as guests check out.
  • Accommodation is committed to major travel wholesalers and tour group operators
  • Gold Coast festivals and events result in large block bookings for participants, spectators etc.

So when you are advised to book early, it's for a very good reason... you may well miss out if you don't! When holiday makers fail to obtain a reservation, or miss out on their preferred accommodation, its usually because they left it too late.

Beach Haven 08